Responsible Gambling at 96M Singapore

Our Commitment to Responsible Gambling

96M Singapore is committed to providing a safe, fair, and responsible gaming environment for all players. We believe that gambling should be an enjoyable form of entertainment — not a source of financial stress, personal hardship, or harm to others.

We take our duty of care seriously. 96M enforces a strict 18+ age policy across all products and services. We provide a range of practical tools that allow players to manage their gaming activity, including deposit limits, self-exclusion options, and session time reminders. These tools are available directly from your account settings under the Responsible Gambling section.

We also partner with and direct our users toward recognised support organisations — in Singapore and internationally — so that anyone who needs help can access it quickly and confidentially. Gambling problems are more common than many people realise, and there is no shame in asking for support.

Signs of Problem Gambling

Problem gambling can develop gradually and may not always be obvious — even to the person experiencing it. Recognising the warning signs early is the most important step toward getting help.

Common signs that gambling may be becoming a problem include:

• Spending more than you can afford: Gambling with money that should go toward bills, rent, food, or other essential expenses.
• Borrowing money to gamble: Taking loans, borrowing from friends or family, or using credit to fund gambling activity.
• Chasing losses: Continuing to gamble after a loss with the intention of winning back money — a cycle that almost always leads to greater losses.
• Neglecting responsibilities: Missing work, neglecting family duties, or abandoning personal commitments because of time or money spent gambling.
• Emotional dependence: Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress, depression, or anxiety.
• Concealing gambling activity: Lying to partners, family members, or friends about how much time or money is being spent on gambling.
• Continuing despite consequences: Gambling on despite knowing it is causing financial, relationship, or health-related harm.

If you recognise any of these signs in yourself — or in someone you care about — please do not wait. Reaching out early leads to better outcomes. The NCPG Singapore helpline is free, confidential, and available 24 hours a day: 1800-6-668-668.

Tools Available at 96M

96M Singapore provides the following responsible gambling tools through your account settings. These tools are designed to help you stay in control before problems arise — they are not just for people who already have a problem.

Deposit Limits

Set a daily, weekly, or monthly cap on the amount you can deposit into your 96M account. Once you set a deposit limit, it takes effect immediately. To protect players, a mandatory cooling-off period applies before any limit can be increased — you cannot simply raise a limit the moment you hit it. Decreasing a limit takes effect straight away.

To set a deposit limit: log in to your 96M account → go to Account Settings → select Responsible Gambling → choose Deposit Limits.

Self-Exclusion

If you need a more significant break from gambling, 96M offers self-exclusion options. You can exclude yourself for a fixed period — 30 days, 90 days, or 1 year — or opt for a permanent self-exclusion. During a self-exclusion period, your account is frozen, you cannot make deposits or place bets, and all promotional emails and marketing communications are stopped immediately. Self-exclusion cannot be reversed before the chosen period expires.

Reality Checks (Session Time Reminders)

Reality check notifications are configurable pop-up reminders that tell you how long you have been playing in your current session. They appear at intervals you choose — for example, every 30 minutes or every hour. This feature helps you maintain awareness of time spent and make conscious decisions about continuing or stopping.

Account Cooling-Off

If you want a temporary break shorter than a full self-exclusion, the cooling-off feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot deposit or bet, but the account remains in place. This option is suitable when you feel you need a short pause to reassess your habits without committing to a longer exclusion.

Singapore Support Organisations

Help is available in Singapore and internationally. If you or someone you know needs support, the following organisations provide free, confidential assistance.

For Friends and Family

Gambling problems do not only affect the person gambling — they have a significant impact on partners, family members, and close friends. If you are worried about someone you care about, you can contact the NCPG Singapore on their behalf. The helpline team is trained to provide guidance for family members and partners on how to approach sensitive conversations and find appropriate support.

Approaching a loved one about a gambling problem requires care and sensitivity. Avoid confrontational language and try to choose a calm, private moment. Expressing concern from a place of care — rather than judgement — is more likely to open a constructive conversation. The NCPG's website at ncpg.org.sg provides specific guidance and resources for family members navigating this situation.

18+ Policy

96M Singapore enforces a strict minimum age requirement of 18 years for all users. Age verification is conducted during the account registration process and may be required at additional points — for example, when making a withdrawal. We use identity verification methods to confirm that all account holders meet the minimum age requirement.

Underage gambling is illegal and harmful. If you suspect that a minor has access to a 96M account — whether their own or someone else's — please contact 96M's support team immediately via live chat or by email. All reports are taken seriously and acted on promptly. Parents and guardians should also consider using parental control software to restrict access to gambling websites on shared devices.

Need to contact us? Visit our Contact page — we respond to all responsible gambling enquiries as a priority.